Effective Date: 11 August 2025
This Refund & Cancellation Policy explains how Index Global Technology Pvt. Ltd. ("WIBLIV", "we", "our", or "us") manages payment, cancellation, and refund requests for services purchased through www.wibliv.com
By making a payment on our platform, you acknowledge and agree to this policy.
1. General Policy
- All payments made to WIBLIV for advertising campaigns, influencer collaborations, or subscription packages are final and non-refundable.
- Customers are advised to review service details carefully before making payments.
- By proceeding with a payment, you confirm that you have read and understood this No-Refund Policy.
2. Service Confirmation & Cancellations
- Once a campaign or service is confirmed, it cannot be cancelled, downgraded, or modified.
- Customers who are unsure are encouraged to start with a trial package before upgrading.
3. Exceptions to the No-Refund Policy
Refunds will be considered only under the following conditions:
- Duplicate Payment - The same service was charged more than once due to a technical error.
- Service Non-Initiation - The payment was successfully charged, but the campaign/service was not initiated due to a verified failure from WIBLIV's side.
In such cases, refunds will be processed within 7-10 business days after internal verification.
4. Campaign Changes & Replacements
- If a booked influencer becomes unavailable due to unforeseen reasons, WIBLIV will provide a suitable replacement of equal or higher value.
- Such changes will not qualify for a refund.
5. Payment Disputes
- Any billing dispute must be raised within 48 hours of transaction completion by writing to billing@wibliv.com with proof of payment.
- Raising chargebacks/disputes directly with your bank or payment gateway without contacting WIBLIV first may result in account suspension.
6. Processing of Refunds
- Approved refunds (in rare cases) will be credited via the original mode of payment only.
- Processing timelines may vary depending on the payment gateway and bank policies.
7. Contact for Billing Issues
Email: billing@wibliv.com
